Esthetician Partnership

Why should I enter the name of my esthetician?

Phyt’s Store works closely with its network of partner beauty salons and spas. When you enter the name of your beauty professional, part of the profit from your online order goes directly to them.

Orders

How can I track my order?

A shipping confirmation email with a tracking number is sent to you as soon as your parcel leaves our warehouse in Quebec.

Can I change or cancel my order?

As long as it has not been prepared or shipped, contact our customer service by phone or email as soon as possible to make any change.

Which payment methods do you accept?

We accept credit and debit cards, PayPal, Apple Pay and Google Pay. All payments are secure.

Products and Organic Commitment

Are the products 100% natural and organic?

Yes. Our skincare products are formulated without any synthetic preservatives, certified organic by the Cosmébio label and made with 100% ingredients of natural origin (with the exception of a few products that contain beeswax).

Do Phyt’s cosmetics contain fragrance?

Although our fragrances are 100% of natural origin (made from essential oils and plant extracts), European regulations require the generic term “Parfum” or “Fragrance” in the INCI list for any scent composition, whatever its source. Canada’s historical regulatory system, on the other hand, sometimes allowed these natural components to be listed separately or described differently.

Do I receive samples with my purchases?

Absolutely. Every order includes 3 free samples so you can discover new skincare rituals.

Products, Skin Type and Use

How do I know if a product suits my skin type?

Our product pages list the skin types each product is made for. For a personalized skin assessment, we recommend you see your Phyt’s partner esthetician.

How long do products keep after opening?

The period after opening (PAO) is shown on each package by an open-jar symbol with a number (e.g. 3M or 6M for 3 or 6 months).

Are the products suitable for pregnant or breastfeeding women?

Most of our products are perfectly suitable. However, some formulas contain essential oils, so always ask your doctor for advice.

Is your packaging eco-friendly?

Yes. Our containers are made from recycled materials and are mostly recyclable, and we limit cardboard overpackaging to reduce our environmental footprint. We have started reducing the size of our secondary packaging, which is already done for 5 of our product lines.

Shipping

How much is shipping?

Standard shipping is free on online store orders of $100 or more.

Where are orders shipped from?

Orders are prepared and shipped directly from our Canadian distribution centre in Kirkland, Quebec.

Returns, Refunds and Guarantees

What is your return and refund policy?

You have 14 days after delivery to return an unopened product in its original packaging for a refund.

Do I pay for return shipping?

Return shipping costs are paid by the customer, unless the return is due to an error on our part.

What should I do if I receive a damaged or defective product?

Contact our customer service right away with a photo of the damaged product.